Emergency Contacts

Introduction

In an emergency, every second counts. When a dog from a search and rescue team is injured, poisoned, or acutely ill, handlers must be able to reach the right contacts immediately. A well-organized list of emergency contacts can save lives in an emergency. This guide compiles all important contacts that are essential for search and rescue teams.

Emergency Preparedness

Save all emergency contacts in your phone and carry a printed copy with you. In an emergency, you may not have time to search for numbers.

Veterinary Emergency Contacts

Emergency Veterinarians

The first point of contact for acute health problems is the veterinarian. For search and rescue teams, it is essential to know several emergency veterinarians in the region who are also reachable outside regular office hours.

Contact Type
Availability
Special Features
Regular Veterinarian
Regular Office Hours
Knows the dog, has medical history
Emergency Veterinarian
Available 24/7
Specialized in emergencies
Animal Clinic
Available 24/7
Fully equipped, operating rooms, intensive care
Mobile Veterinarian
By Appointment
Comes to the deployment site

Important Information for Veterinarian Calls

Before contacting the veterinarian, gather the following information:

  • Current symptoms of the dog
  • Time of onset
  • Previous illnesses
  • Current medications
  • Last feeding
  • Vaccination status
  • Insurance number (if available)

Before Calling the Veterinarian

  • Symptoms precisely observed and noted
  • Dog's medical history ready
  • Vaccination record at hand
  • Insurance documents prepared
  • Transport organized

Poison Control Centers

Poisonings are among the most common emergencies in dogs. Poison control centers in Germany offer round-the-clock consultation and can help identify the poison and provide proper treatment.

Central Poison Control Numbers

Region
Phone Number
Responsibility
Berlin
030 / 19240
Berlin, Brandenburg
Bonn
0228 / 19240
North Rhine-Westphalia, Rhineland-Palatinate
Erfurt
0361 / 730730
Thuringia
Freiburg
0761 / 19240
Baden-Württemberg
Göttingen
0551 / 19240
Lower Saxony, Bremen, Hamburg, Schleswig-Holstein
Homburg
06841 / 19240
Saarland
Mainz
06131 / 19240
Rhineland-Palatinate
Munich
089 / 19240
Bavaria
Poisonings

If poisoning is suspected, act immediately! Don't wait for symptoms. Call the poison control center immediately and follow their instructions. Never try to induce vomiting without prior consultation!

Information for Poison Control

When contacting poison control, the experts need the following information:

  1. Type of Poison: What did the dog ingest? (Plant, medication, chemical, food)
  2. Amount: How much was ingested? (Estimate is sufficient)
  3. Time: When was the poison ingested?
  4. Dog Data: Breed, age, weight
  5. Symptoms: What signs is the dog already showing?
Poisoning Emergency - Process Flow

5 Steps: 1. Identify poison → 2. Call poison control → 3. Follow instructions → 4. Contact veterinarian → 5. Transport to clinic

Animal Clinics and Specialty Clinics

For serious emergencies requiring intensive medical care or surgery, animal clinics are essential. These facilities have modern equipment, operating rooms, and intensive care units.

Selection Criteria for Animal Clinics

  • 24/7 Emergency Service: Available around the clock
  • Specialists: Experts in various areas
  • Equipment: X-ray, ultrasound, operating rooms, intensive care
  • Accessibility: Good connections, also reachable at night
  • Experience: Specialization in emergency medicine
Comparison: Veterinarian vs. Animal Clinic

Differences between regular veterinarian and animal clinic regarding equipment, availability, costs, and areas of application

Specialty Clinics

Depending on the type of emergency, specialized clinics may be necessary:

  • Eye Clinics: For eye injuries or acute eye diseases
  • Orthopedic Clinics: For bone fractures or joint injuries
  • Neurological Clinics: For seizures or neurological deficits
  • Oncological Clinics: For suspected tumors or cancer

Mobile Veterinarians

Mobile veterinarians can be an important alternative in certain situations, especially when transporting the dog is problematic or the emergency occurs during a deployment.

Advantages of Mobile Veterinarians

  • Come to the deployment site
  • No transport of injured dog necessary
  • Quick first aid on site
  • Suitable for deployments outside the city

Disadvantages

  • Limited equipment
  • No surgeries possible
  • Higher costs
  • Not always immediately available

Organizational Emergency Contacts

In addition to veterinary contacts, there are other important contacts that must be reached in an emergency.

Team Leadership and Supervisors

In emergencies during a deployment, team leadership must be informed:

  • Incident Commander: For deployment-related emergencies
  • Team Leader: For organizational questions
  • Veterinary Officer: For health questions

Insurance

In case of an emergency, insurance companies must be contacted:

  • Pet Health Insurance: For treatment costs
  • Liability Insurance: For third-party damages
  • Service Liability: For service deployments

Insurance Information

  • Insurance number noted
  • Insurance card carried
  • Hotline number saved
  • Deductible known

Digital Emergency Apps and Resources

Modern technology can provide valuable support in emergencies. Various apps and online resources help with quick contact.

Emergency Apps for Dogs

  • Veterinarian Finder Apps: Show the nearest veterinarians and clinics
  • Poisonous Plant Apps: Identify poisonous plants
  • First Aid Apps: Step-by-step instructions
  • Veterinary Apps: Direct contact with veterinarians

Online Resources

  • Veterinary association websites with emergency veterinarians
  • Poison control websites with databases
  • Animal clinic directories
  • First aid videos for dogs
Emergency Response Time

Average response times: Poison control call (2 min), veterinarian contact (5 min), transport to clinic (15-30 min). Every minute counts!

Emergency Contact Organization

A well-organized emergency contact list is only helpful if it is quickly available in an emergency.

Digital Storage

  • Phone Contacts: Save all important numbers in your phone
  • Emergency App: Special app for emergency contacts
  • Cloud Storage: Backup in the cloud
  • QR Code: QR code with all contacts

Physical Copies

  • Printed List: In the deployment vehicle, at home, in the office
  • Laminated Card: Weatherproof, for field use
  • First Aid Kit: Contact list in the first aid kit
  • Dog Tag: Contact number on the dog tag
Emergency Contact Organization - Workflow

6 Steps: Collect contacts → Categorize → Store digitally → Physical copies → Inform team → Regular updates

Regular Updates

Emergency contacts must be regularly reviewed and updated. Veterinarians change, numbers change, new clinics emerge.

Update Frequency

  • Monthly: Quick check for changes
  • Quarterly: Detailed review of all contacts
  • Annually: Complete revision of the list
  • When Changes Occur: Immediate update when changes are known

Team Communication

Ensure that all team members are informed about current emergency contacts:

  • Regular team meetings for updates
  • Digital platform for shared contact lists
  • Posting in office or deployment vehicle
  • Training on emergency preparedness

Special Situations

Emergencies During Deployments

For emergencies during active deployments, special rules apply:

  1. Immediate Notification to the incident commander
  2. Parallel Contact of veterinarian and team leadership
  3. Documentation of the incident for later evaluation
  4. Debriefing to improve procedures

Emergencies Outside Service Hours

Outside regular service hours, other contacts must be used:

  • Emergency veterinarians with 24/7 availability
  • Animal clinics with emergency rooms
  • Mobile veterinarians with emergency availability
  • Poison control centers (always available)

Emergencies in Foreign Regions

For deployments in foreign regions, local contacts must be researched:

  • Before deployment: Research local veterinarians and clinics
  • During deployment: Use apps and online directories
  • After deployment: Save contacts for future deployments

Checklist: Emergency Contacts

Emergency Contact Preparation

  • Regular veterinarian contacted and number saved
  • At least 2 emergency veterinarians identified
  • Nearest animal clinic located and route known
  • Poison control number for the region saved
  • Mobile veterinarians in the region researched
  • Insurance numbers noted and ready
  • Team leadership and supervisors informed
  • Contacts saved in phone
  • Printed copy of contact list created
  • Team informed about emergency contacts
  • Regular updates planned

Conclusion

A well-organized emergency contact list is essential for every search and rescue team. In an emergency, every second counts, and quick access to the right contacts can save lives. Invest time in preparation, regularly update your contacts, and ensure all team members are informed. The best emergency contact list is useless if it's not available at the crucial moment.

Final Tip

Create multiple copies of your emergency contact list: one on your phone, one in the deployment vehicle, one at home, and one in the office. This way you're always prepared.

Last Update: October 21, 2025